Tag: user experience
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Operator Brief: Friction Ledger
A practical operator brief for maintaining a friction ledger: a simple record of repeated user obstacles, confusing routes, and places where participation slows.
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Intel Report 034: Stale Affordance
Intel Report 034 examines stale affordances: buttons, labels, links, and interface cues that still invite actions the system no longer wants.
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Field Note 034: Route Audit
A field note on route audits: checking whether navigation, archives, forums, feeds, and member-only spaces still lead visitors toward the intended story.